Reporting a New Piece of Malware

To report a new piece of malware

Please send us the following information with your false negative report:

  1. Your account name

  2. The name of the malware as detected by other scanners (if this information exists, if this is a zero day, please state that)

  3. How it was discovered (uploaded to system, found on desktop, etc.)

  4. And the malicious software in a zip, tar, rar or bz archive format. Please put a password on the archive to ensure that it is not rejected by any email antivirus scanners in route to us.

To report the false negative, please open either a case in the support portal or email us the false negative report to support AT atomicorp DOT com.