Reporting a New Piece of Malware¶
To report a new piece of malware¶
Please send us the following information with your false negative report:
- Your account name
- The name of the malware as detected by other scanners (if this information exists, if this is a zero day, please state that)
- How it was discovered (uploaded to system, found on desktop, etc.)
- And the malicious software in a zip, tar, rar or bz archive format. Please put a password on the archive to ensure that it is not rejected by any email antivirus scanners in route to us.
To report the false negative, please open either a case in the support portal or email us the false negative report to support AT atomicorp DOT com.